Please read these terms and conditions of use carefully. These terms and conditions may have changed since your last visit to this site. By using this site, you indicate your acceptance of these terms and conditions. If you do not accept these terms and conditions, then do not use this site.
At Franklin Direct we value the trust of our customers. To earn your trust, we respect your privacy in handling personal information relating to you and your transactions with us.
We collect the following personal information:
Ancillary to our core business activities, we also collect and maintain records of personal information. For example:
The personal information is collected for the purposes of fulfilling your requests for products and services, performing the necessary credit checks in accordance with our credit application processes, marketing our goods and services (including direct marketing) and receiving payment. Franklin Direct may collect your personal information directly from you, when you place an order, when you access and interact with the website or with Franklin Direct Customer Service or Credit team. Franklin Direct may also collect information about you that is publicly available including information from websites such as LinkedIn or other websites. There may be occasions when Franklin Direct collects personal information from a third party. For example, Franklin Direct may also collect personal information from credit reporting bodies and sales and marketing organisations.
We are required by Liquor Licensing laws to obtain your date of birth if and when you order alcohol from us. We use this information solely for the purposes of complying with our legal obligations, and in order to ensure alcohol is not sold to anyone under the age of 18.
Franklin Direct and related body corporates of Franklin Direct and contractors may have access to and use your personal information. Personal information may from time to time be retained on data storage systems owned and operated by these related body corporates or contractors in overseas locations in which Franklin Direct's related body corporates or contractors operate.
Our websites utilise “cookies” to provide you with a more convenient shopping experience such as remembering your login name and password, purchase history and maintaining items in your shopping cart if you leave the site before checkout.
Personal information is used by Franklin Direct for its legitimate business purposes, as disclosed at the time of collection. It is also used for ancillary purposes such as locating and identifying you and for servicing our relationship with you. Your contact details may also be used by us for the purposes of sending marketing correspondence to you. You may make a request to us not to receive direct marketing communications.
Franklin Direct undertakes not to sell, rent or trade personal information. We will not disclose personal information to third parties for them to market good and services to you. We will not otherwise use or disclose your personal information unless the use or disclosure is authorised under the Australian Privacy Principles. Some examples of where use or disclosure is authorised under the Australian Privacy Principles are:
As with most business organisations, Franklin Direct relies on third party suppliers (agents) to conduct specialised activities such as mail-outs and the dispatch of internet messages. These agents act on behalf of Franklin Direct and do not facilitate their own commercial agendas whilst processing your personal information. While personal information may be provided to these agents to enable them to perform their agreed tasks, such information remains the property of Franklin Direct at all times and the agent organisations involved may not use or disclose it for their own purposes. To “opt-out” of receiving marketing materials email us at firstname.lastname@example.org
We seek to keep personal information that is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, contact us and we will correct it.
On request we will provide you with access to the personal information we store about you, but only to the extent we are able by law, and are required by the Australian Privacy Principles.
If we are unable to give you the access requested, we will, if reasonable, consider whether the use of an intermediary would allow sufficient access to meet both our needs. We will also provide you with the reasons for our inability to give you the access requested.
Under the Privacy Act, we may charge for our reasonable costs in giving you access to personal information held about you.
Franklin Direct is committed to keeping secure the data you provide us and we will take all reasonable precautions to protect your personal information from loss, misuse or unauthorised access or alteration.
The Privacy Officer
91 Albert Road
Moonah, TAS 7009
Should you not be satisfied with the outcome, you may contact the Office of the Australian Information Commissioner.